FAQ

Frequently Asked Questions

What information do I need to provide for bookings?

Here are the following information needed depending on the type of booking:

  1. Flights – Travel Dates, Origin & Destination, No. of passengers (Adults, Child, Infant, Senior Citizen)

  2. Tour Packages – Travel Dates, Destination, No. of persons (Adults, Child, Infant, Senior Citizen), Other requests

Do I need Travel Insurance?

We suggest that you get travel insurance in case of emergency situations during your trip. But it is solely in the discretion of the client if they chose to not purchase travel insurance.

How do I pay?

We offer the following payment medium:

  • Bank Deposit/Online Transfer

  • Palawan Express

  • ML Padala

  • Western Union

What are the countries that do not require visas for Filipinos?

Brazil, Indonesia(except business trip), Thailand, Brunei, Malaysia, Cambodia, Peru, Palau(except for business trip), Singapore, Taiwan (provided with electronic visa which can be applied when holding a valid US, Canada, Japan, UK, Schengen, Australia, and New Zealand visa), Vietnam, Morocco, Mongolia, Israel.

What clearances do minors (seventeen years old and below) have to obtain when not traveling with both parents outside of the Philippines?
  • Legitimate – allowed to travel with one parent but Birth Certificate and Marriage Contract (NSO copies) must be brought to the airport at the time of travel.
  • Illegitimate, travelling with father only – must secure clearance from DSWD.
  • Illegitimate, travelling with mother only – must bring Birth Certificate (NSO copy) to the airport.
If I have a problem with my hotel, flights or transfer, who do I contact?

Please send us a message or call us at 0933 8583 756  or +63 955 9631 963. Thank you.

Could senior citizens obtain discounts?

Yes!

Is my ticket refundable?

It depends on the ticket class. Promo tickets are non refundable.

When can I cancel my reservation if I'm not traveling?

You must cancel or change your reservation at least 7 days before the date of departure.

Do you have other questions?

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If you cannot find your answer, please send us your question, we will respond as soon as possible. Thanks!

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